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Audio Visual Support Manager

4 weeks ago

London, Greater London, United Kingdom proAV Limited Full time
About The Role

proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We are seeking an experienced Team Lead to be a key part of our London team, representing proAV in the UK market.

Salary Information

We offer a competitive salary package, estimated to be around £60,000 per annum, depending on experience. This position also offers a range of benefits, including opportunities for professional development and career advancement within the company.

Key Responsibilities
  • Service ownership of all aspects of day-to-day delivery to our clients and partners
  • Staff management to the onsite team/s and rota
  • Provide comprehensive reporting to the service delivery and account manager
  • Attend monthly and quarterly service review meetings
  • Providing a senior level of technical support at the point of escalation
  • Primary point of contact onsite for our client
  • Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison
Onsite Expectations
  • Strong leadership and team building initiatives
  • Onboarding and training new staff members
  • Conduct regular one-to-one meeting's with individual staff members
  • Conduct weekly meetings to consistently improve the onsite service
  • Identify and support training requirements or skills gaps within the team
  • Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations
  • Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
  • Performance improvement management if required
Preferred Experience
  • Minimum of five years corporate AV support background
  • Ability to mentor, train and develop team members
  • Knowledge of Audio-Visual systems and technologies
  • Knowledge in Event audio, video and lighting equipment both digital and analogue
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
  • Ability to analyse metrics, extract trending data, provide status reports and provide continuous improvement recommendations
  • Ability to multitask and work under pressure to strict deadlines
  • Remain client-facing and calm under pressure at all times
  • Have excellent communication, time management, presentation and organisational skills
  • Be enthusiastic and self-motivated
  • Be able to establish productive relationships with people at all levels
  • Ability to use own initiative appropriately
  • Previous experience in managing a team
  • Customer-focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner