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2nd Line Support Engineer
2 months ago
Job Title: 2nd Line Support Engineer
About the Role:
We are seeking a skilled 2nd Line Support Engineer to join our team at Franklin Fitch. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients, managing tickets, and engaging with top-end clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, or remote desktop
- Manage and resolve technical issues in a timely and efficient manner
- Collaborate with the team to ensure seamless delivery of services
- Develop and maintain strong relationships with clients
Requirements:
- Basic networking knowledge
- Windows server support experience
- Office 365 administration skills
- Experience as a 2nd Line Support Engineer
- Formal IT qualification (MCSE/MCIPT or multiple MCPs)
Desired Skills:
- Able to implement feedback
- Manage expectations
- Ensure quality delivery
- Azure experience
- Base skills in Citrix (XenApp/XenDesktop), Server Virtualization, and Symantec products
What We Offer:
- A tight-knit, social, and understanding company that empowers employees to grow and excel
- An excellent career progression pathway
- Free exciting and relevant qualifications and accreditations opportunities in new technologies
How to Apply:
If you are interested in this opportunity, please apply below. If you are interested in other similar roles, you can visit our website for more information.
