Scheduler

4 weeks ago


Preston, Lancashire, United Kingdom ENWL Full time
Job Title: Scheduler

We are seeking a highly organized and customer-focused individual to join our team as a Scheduler in Preston. As a Scheduler, you will be the first point of contact for our customers, managing their accounts, handling inquiries, and ensuring a smooth appointment experience.

Key Responsibilities:

  • Manage customer accounts and provide exceptional customer service
  • Coordinate appointments and schedules to optimize engineer time and productivity
  • Work collaboratively with the team to achieve customer satisfaction and overall productivity
  • Develop and maintain strong relationships with customers and stakeholders

Requirements:

  • Proven experience in a customer service environment
  • Proficiency in MS Office and ability to learn new systems
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive starting salary and benefits package
  • Annual bonus scheme and 25 days annual leave
  • Employee rewards portal and contributory pension scheme
  • Employee assistance program and opportunities for professional development

At ENWL, we are committed to supporting our people and communities. We are proud to be champions of the North West, connecting communities and helping keep the electricity flowing. Join us in our mission to transform our communities and pave the way for a sustainable future.



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