Senior Consultant

4 weeks ago

Manchester, United Kingdom Gallagher Full time
About the Role

We are seeking a highly skilled Senior Consultant to lead our client relations and strategic direction efforts. As a key member of our team, you will be responsible for delivering top-tier service, ensuring client satisfaction, driving growth, and enhancing our commercial profitability.

Key Responsibilities
  • Lead the end-to-end service and relationship management for assigned clients, ensuring the highest quality of work and client satisfaction.
  • Engage in senior stakeholder management, providing consultancy and strategic direction through meetings, workshops, and calls.
  • Collaborate closely with internal teams and subject-matter experts to deliver comprehensive solutions that meet client needs.
  • Develop and implement retirement communication strategies, aligning them with overarching business goals.
  • Oversee project and campaign planning, ensuring alignment with the client's strategic objectives.
  • Ensure the quality and accuracy of project deliverables, particularly complex copy and communication materials.
  • Support communication ROI through measurement, analytics, and insights.
  • Drive client profitability and growth, managing risk and solving problems proactively.
  • Manage a team of Account Managers and Account Executives, providing mentorship and coaching.
  • Monitor and evaluate team performance, ensuring continuous improvement and success.
  • Cultivate strong internal and external relationships, enabling effective consulting and collaboration with clients.
  • Become a trusted advisor to senior client stakeholders, promoting our services and encouraging business growth.
  • Resolve conflicts proactively, seeking outcomes that satisfy all stakeholders.
  • Represent our company positively among colleagues, providing leadership and support as needed.
  • Foster global collaboration by championing our BetterWorks value proposition.
  • Lead by example in governance, ensuring adherence to processes and accountability within your team.
  • Ensure timely and accurate completion of project reports, timing plans, and status updates.
  • Maintain precise records of all chargeable and non-chargeable time, overseeing the invoicing process.
  • Drive the execution of yearly client development plans, identifying opportunities for growth.
  • Contribute to the preparation and delivery of proposals and presentations for new business and marketing opportunities.
  • Represent the company at new business pitches, meetings, and client onboarding sessions.
  • Develop client case studies and secure testimonials to showcase our success.
  • Stay informed on industry trends and advancements, maintaining expertise in required areas.
Requirements
  • Extensive experience in communications and engagement, preferably within a consultancy or agency environment.
  • Proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives.
  • Strong people management skills with a history of leading and developing teams.
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, a defined contribution pension scheme, life insurance, income protection, and health cash plan or private medical insurance.

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