Lead ICT Infrastructure Specialist

4 weeks ago


Stevenage, Hertfordshire, United Kingdom Hays UK - Stevenage Borough Council Full time
Stevenage Borough Council: A Leading Local Authority in Hertfordshire

Hays Technology is proud to be working in partnership with Stevenage Borough Council, a vibrant and forward-thinking local authority serving the town of Stevenage in Hertfordshire, England. With a rich history dating back to 1974, the council has established itself as a champion of community-focused governance.

We are seeking an experienced Senior Technical Infrastructure Engineer to join our Shared ICT team, playing a pivotal role in shaping the future of our IT infrastructure. This exciting opportunity is ideal for a highly skilled professional passionate about technology and dedicated to enhancing community services through innovative IT solutions.

About the Role
  • Advanced Technical Support: Provide expert-level support for complex IT issues, ensuring the smooth operation of our IT systems.
  • Infrastructure Management: Oversee the development, management, and upgrades of core infrastructure, including Dell Servers, Azure cloud hosting, and Microsoft 365 applications.
  • End-User Computing: Manage the deployment of virtual desktop technologies and ensure seamless access to essential applications for all users.
  • Continuous Improvement: Conduct in-depth analyses to identify areas for improvement within our IT systems and develop solutions that enhance efficiency and reliability.
  • Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledge-based articles, conducting training sessions to empower other IT staff with your insights.
  • Project Participation: Collaborate in multi-disciplinary project teams to deliver impactful business changes, writing technical documents and evaluating tender submissions.
  • Customer Focus: Ensure that services are delivered in a responsive manner, actively seeking and acting upon customer feedback to enhance service delivery.
Your Skills and Qualifications
  • Comprehensive understanding of ICT core infrastructure, End-User Computing, and Microsoft 365, with a proven track record in a similar role.
  • Analytical skills enabling you to diagnose and resolve complex IT issues efficiently.
  • Ability to convey complex technical information clearly to both technical and non-technical audiences.
  • Commitment to fostering a culture of continuous improvement.
Benefits and Rewards
  • Pension scheme with employer contribution of 12.5%.
  • Employee Assistance Programme and Occupational Health.
  • Free parking at the town centre multi-storey car park and staff car park adjacent to our Cavendish Road site.
  • SmartGo Stevenage scheme offering discounts on buses, trains, bikes, and wider ranging discounts.
  • Discounted membership at Everyone Active, including Gym membership, Fitness classes, and Free health checks.

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience. If you're excited about leveraging your technical expertise to support our community, we encourage you to apply now with your up-to-date CV. For more information about the role and organisation, please contact Luca Casarano or Andrew Testa.



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