Finance Operations Assistant

3 weeks ago


Leicestershire, United Kingdom Leicestershire County Council Full time
About the Role

Leicestershire County Council is seeking an experienced professional to join its Finance Operations team as a Finance Support Assistant. The ideal candidate will possess excellent communication and interpersonal skills, with a strong focus on customer service. The role will involve supporting the Debt Resolution Team in resolving debt-related issues and disputes, while maintaining a professional and courteous demeanor at all times.

Key Responsibilities
  • Providing exceptional customer service to customers and service areas, ensuring prompt resolution of queries and issues.
  • Collaborating with the Debt Resolution Team to identify and resolve debt-related issues, while maintaining accurate records and reports.
  • Developing and implementing effective strategies to reduce debt and improve customer engagement.
  • Building strong working relationships with service areas and customers to improve query resolution and debt collection.
  • Managing a portfolio of accounts, ensuring timely and accurate reporting, and maintaining confidentiality where necessary.
  • Staying up-to-date with local government finance policies and procedures, ensuring compliance with relevant legislation.

About You

We are looking for a motivated and organized individual with a strong background in finance and customer service. As a Finance Support Assistant, you will be responsible for providing exceptional customer service, resolving debt-related issues, and maintaining accurate records and reports. If you possess excellent communication and interpersonal skills, with a strong focus on customer service, we encourage you to apply for this exciting opportunity.

What We Offer

Leicestershire County Council offers a comprehensive benefits package, including competitive salary, excellent pension scheme, and opportunities for career development and progression. As a valued member of our team, you will have access to ongoing training and development opportunities, allowing you to enhance your skills and knowledge in finance and customer service. We are committed to providing a supportive and inclusive work environment, where every employee has the opportunity to thrive and succeed.

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