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Customer Service Representative

1 month ago

Greenford, Greater London, United Kingdom Card Factory Full time

As a Customer Service Representative at Card Factory, you will play a vital role in helping customers celebrate life's special moments.

We are looking for a motivated and customer-focused individual to join our team as a Sales Assistant. This is an excellent opportunity to work in a fast-paced environment with a successful company.

About the Role

The ideal candidate will have excellent communication skills, be able to multitask and work well under pressure. You will also be enthusiastic about providing excellent customer service and ensuring that every customer leaves the store satisfied.

In return, we offer a competitive salary of £18,500 per annum, plus a range of benefits including 25% colleague discount in-store and online, Save As You Earn scheme, and Financial Wellbeing Support.

Your Responsibilities

Will include:

  • Providing excellent customer service at all times to help each customer celebrate their life's moments
  • Processing all sales politely, efficiently and accurately whilst upselling on till products
  • Pricing and merchandising stock and products correctly
  • Working with the team to unload and unpack deliveries
  • Assisting with stock takes, which may include working outside the store's normal opening hours

About You

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills and is able to work well in a team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We offer a wide range of benefits to support your physical, mental, and financial wellbeing.