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Claims Specialist

2 months ago

Huddersfield, Kirklees, United Kingdom FMG Full time
About the Role

We are seeking a highly motivated and customer-focused Claims Handler to join our out-of-hours team. As a Claims Handler, you will be responsible for providing exceptional customer service to our clients, ensuring that all customers receive the highest standard of service while accurately assessing incident liability for repair management.

Key Responsibilities
  • Interact with a wide variety of people every day, adapting your approach to meet the needs of our customers.
  • Listen and understand customer needs, providing empathetic support to help resolve incidents.
  • Maintain the highest standards in your work, with a keen eye for detail and pinpoint accuracy.
  • Confidently use computer software systems, including Microsoft Office applications.
  • Work effectively in a team environment, collaborating with others and exhibiting critical thinking skills.
About FMG

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

What We Offer
  • A competitive basic salary, increasing as your experience grows.
  • A generous quarterly bonus based on your individual and business performance.
  • 24 days annual leave, increasing to 26 days with service (pro-rated for part-time).
  • Public holidays and an extra day's leave to celebrate your birthday.
  • Generous employer contributions to your pension.
  • Free life assurance, a save-as-you-earn scheme, an employee referral scheme, and our Benefits App with discounts and cashback at top retailers.
  • Access to our colleague assistance programme with 24/7 GP service, mental health support, and physiotherapy.