Customer Service Representative

17 hours ago

Cheshunt, Hertfordshire, United Kingdom Vistry Group PLC Full time
Role Overview

Vistry Group PLC is seeking a skilled Contact Centre Operative to join our team in Broxbourne, Hertfordshire. As a Contact Centre Operative, you will play a vital role in improving customer satisfaction by responding to enquiries in a timely and efficient manner.

Key Responsibilities
  • Respond to customer enquiries received through various marketing channels in a timely manner.
  • Utilise Contact Centre operative skills and expertise to support the business in achieving its objectives.
  • Liaise with Sales Consultants to ensure a streamlined operating process and excellent customer experience.
  • Manage the CRM system to ensure accurate management of enquiries and enhance customer profiling.
  • Deal with customer enquiries in a polite, efficient, and confidential manner.
Requirements
  • Competitive basic salary and annual bonus.
  • Agile working possible (dependent on role).
  • Up to 33 days annual leave plus bank holidays.
  • Private Healthcare.
  • Enhanced maternity, paternity and adoption leave.
  • Competitive contributory pension scheme.
  • Life assurance – 4 x your annual salary.
  • Share incentive schemes.
  • Employee rewards portal with many more benefits...
About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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