Enterprise Solutions Specialist
3 weeks ago
About the Role:
We are seeking a skilled Technical Account Manager to join our team at Reputation. As a Technical Account Manager, you will be responsible for working closely with our top clients to ensure successful adoption and maximization of their Reputation platform investment.
Responsibilities:
- Customer Advocacy: Develop strong relationships with our clients' technical teams and serve as their trusted advisor within our organization.
- Program Execution: Manage clients' live programs, including troubleshooting and leading functional changes to maintain solution suitability.
- Knowledge Management: Lead discovery of technical requirement refinements with our Customer Success teams to document functional and technical requirements for expansion opportunities.
Requirements:
- Technical Expertise: Proven experience working with enterprise software infrastructure products in production environments.
- Communication Skills: Excellent communication, interpersonal, teamwork, and collaboration skills.
- Education: BA/BS degree in Computer Science or Engineering, or equivalent work experience.
What We Offer:
- Flexible Working Arrangements: We offer flexible working arrangements to support work-life balance.
- Career Growth: Opportunities for career growth with paid training and tuition reimbursement.
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