IT Support Specialist

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom IT Talent Solutions Ltd Full time

IT Technician required by IT Talent Solutions Ltd in Bracknell.

We are seeking a 2nd Line Support Analyst to join our forward-thinking and professional team. This is an exciting opportunity to work in a smart, fast-paced, and innovative environment where your expertise will be valued and your career can thrive.

Key Responsibilities:

  • Provide 2nd line technical support, troubleshooting and resolving a wide range of IT issues, including hardware, software, and network-related queries.
  • Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Monitor system performance, proactively identifying potential issues and implementing effective solutions.
  • Maintain documentation and support procedures, contributing to knowledge sharing across the team.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.

Skills and Experience Required:

  • Proven experience in a 2nd line support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, and network protocols.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external vendors.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of IT service management principles and practices, including ITIL.

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