Field Service Technician

4 days ago


Oxford, United Kingdom Virgin Media O2 Full time
Job Description

We are looking for an experienced Field Service Technician to join our team in the Oxford area. As a Field Service Technician, you will be responsible for installing and maintaining our services in homes and businesses across the region. This is a challenging and rewarding role that requires excellent communication and problem-solving skills, as well as a strong commitment to delivering exceptional customer service.

About the Role

The successful candidate will have a strong background in electronics or telecommunications and a valid UK Manual driving licence. You will be required to work independently, using your initiative and judgment to resolve technical issues and complete installations efficiently. Your excellent communication skills and ability to build rapport with customers will be essential in this role.

Key Responsibilities
  • Install and maintain our services in homes and businesses across the Oxford area.
  • Resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to identify and implement solutions to technical issues.
  • Maintain accurate records of customer interactions and technical issues.

Benefits

We offer a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500. Additionally, you will receive a company van, 25 days of annual leave, including your birthday, and access to wellbeing benefits such as the Unmind App and BUPA medical coverage.

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