Residential Community Lead

3 weeks ago


Bedford, Bedford, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a dedicated House Manager to lead our community of homeowners at McCarthy Stone. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall quality of life for our residents.

Key Responsibilities
  • Welcoming and supporting new homeowners during their transition into our community.
  • Providing a professional front-of-house service, greeting visitors, and responding to inquiries in a friendly and efficient manner.
  • Serving as the primary point of contact for homeowners, offering assistance, support, and advice when needed.
  • Collaborating with our partners and suppliers to ensure seamless operations and high-quality services.
  • Representing McCarthy Stone as the face of our company, fostering strong relationships with homeowners, their families, and friends.
  • Addressing homeowner concerns with empathy, understanding the importance of confidentiality and respect for their privacy.
  • Overseeing the maintenance of our estate's gardens and grounds, providing a safe, secure, and pleasant environment for our residents.
  • Facilitating social interactions and helping homeowners to enjoy their retirement lifestyle to the fullest.
  • Ensuring compliance with health and safety regulations.

Requirements
  • Exceptional communication skills, a positive attitude, and a real can-do approach.
  • Proven experience in a customer service-oriented role, with a strong focus on delivering high-quality service.
  • A professional approach, with high standards and a commitment to excellence.
  • Ability to thrive in a dynamic, varied role, where every day presents new challenges and opportunities.
  • Resilience and effective problem-solving skills.
  • Awareness of basic health and safety principles, with a willingness to learn and adapt.
  • Good computer literacy, including Microsoft Word and Outlook.
  • Previous or current first aid qualifications are an advantage, although successful candidates will receive necessary training upon commencement.

About McCarthy Stone

We are a leading provider of retirement living services, dedicated to delivering exceptional experiences for our homeowners. Our team is passionate about creating a warm, welcoming community where residents can thrive. As a House Manager with McCarthy Stone, you will be part of a supportive, dynamic team that is committed to excellence and customer satisfaction.

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