Digital Support Expert

4 days ago


Sheffield, Sheffield, United Kingdom BT Security Full time

We're seeking an experienced Digital Support Expert to join our team in Sheffield. As a Digital Support Expert, you'll be responsible for interacting with business users, navigating and configuring IT Service management tools, and providing second line level support for a wide range of internal and external customers.

About this Role
  • You'll learn to take ownership of technology, build your problem-solving skills, and work with multi-stakeholders.
  • We'll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams.
  • You'll help ensure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach.

In addition to your technical expertise, you'll have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You'll also be able to maintain confidentiality and handle sensitive information with discretion.

The successful candidate will have a strong background in IT and relevant experience in a similar role. A Level 3 apprenticeship in Digital Support Technician and ITILv4 Foundation certification would be advantageous.

Estimated Salary: £21,840 per annum.



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