Senior Allocation Lead

2 days ago


Sutton, United Kingdom Daniel Owen Ltd Full time
About the Job

As a Senior Allocation Lead at Daniel Owen Ltd, you will be responsible for leading a team of allocation specialists who provide customer service to residents. The ideal candidate will have experience in customer-facing roles and be able to manage a high-quality service to customers and colleagues.

You will be responsible for allocating resources and ensuring that customers receive the best possible service. You will also be involved in resolving customer complaints and improving resident engagement.

The successful candidate must support and lead the customer access to services through various tools and systems. This includes line managing and coaching team leads for their development and progression.

We are looking for someone with excellent partnering and relationship management skills to lead on maintaining our Customer Excellence accreditation.

Key Responsibilities:

  • Manage supplier/main contractor contracts to ensure value for money
  • Lead on maintaining the Customer Excellence accreditation
  • Line manage and coach team leads for their development and progression

Salary Information:

The estimated salary for this role is £34.11ph (PAYE) or £43.24ph (Umbrella). This is a competitive salary based on the location and industry standards.



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