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Automotive Workshop Controller

2 months ago

Metropolitan Borough of Solihull, United Kingdom JC Warner HVAC Full time
About the Role

We are seeking a highly skilled and experienced Workshop Controller to join our team at JC Warner HVAC. As a key member of our service department, you will be responsible for ensuring the smooth operation of our workshop, maximizing productivity, and delivering exceptional customer service.

Key Responsibilities
  • Oversee the daily activities of the service department, ensuring all work is completed efficiently and effectively.
  • Manage and maintain accurate records of work completed, including labor hours, parts used, and customer feedback.
  • Collaborate with technicians, service advisors, and other team members to achieve high productivity and customer satisfaction.
  • Identify and address any operational issues or concerns, implementing solutions to improve workflow and efficiency.
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Requirements
  • Relevant experience in a workshop or service department environment, preferably in the HVAC industry.
  • Strong leadership and communication skills, with the ability to motivate and guide team members.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve operational issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong customer service skills, with a focus on delivering exceptional experiences.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Recognition and rewards for outstanding performance and contributions.