Student Experience Coordinator
2 days ago
About English Path:
">English Path is a rapidly growing global education provider empowering students through language learning and cultural experiences. Our modern campuses in the UK, Europe, North America, and the Middle East offer a wide range of courses, including General English, French, and German; Academic and Exam preparation, Electives, Pathway programmes, and Professional Certificate programmes.
">We strive to create a world where everyone can communicate effectively, bridging gaps and fostering inclusivity. Our mission is to revolutionise lives through impactful education, driving positive change in living standards and access to learning.
">In this exciting internship, you will work closely with our student services and marketing teams to develop innovative social program activities and captivating visual content promoting EP. As a dynamic role, you will welcome new students, cultivate a customer-centric culture for enhanced student retention, and address student inquiries efficiently.
">Main Responsibilities:
">- Welcome new students and facilitate a seamless orientation process.
- Promote a customer-centric culture to boost student retention.
- Leverage diverse social program activities to elevate student engagement.
- Address student inquiries promptly, covering courses, accommodation, and well-being.
- Effectively manage and resolve student issues and complaints.
- Analyse feedback to drive continuous improvement and high satisfaction.
- Collaborate with EP head office on post-arrival service matters.
- Support student accommodation management and contribute to optimal service delivery.
- Identify and implement opportunities for service enhancement.
Key Requirements:
">- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and ability to adapt quickly to new software.
- Capacity to work independently and collaboratively within a team.
- Positive attitude and adaptability in a dynamic environment.
- Customer-focused mindset with a passion for supporting others.
- A stipend of £150 per week, plus paid public transport expenses, for full-time interns committing up to 40 hours per week.
Benefits Package:
">- A stipend of £150 per week, plus paid public transport expenses, for full-time interns committing up to 40 hours per week.
- Complimentary morning English course for part-time interns committing up to 20 hours per week, during the afternoon/evening.
About the Opportunity:
">You will be expected to embody EP's values and principles, including equal opportunities policy, Social, Economic, and Environmental responsibilities, and Health and Safety responsibilities.
">This job description outlines the primary responsibilities, but other duties, tasks, and activities may arise or be assigned.
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