Energy Assurance Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom OVO Energy Full time

Our Mission

We are on a mission to solve one of humanity's biggest challenges, the climate crisis. To achieve this, we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

About the Role

This role sits in the quality assurance team within OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.

Your Key Outcomes

  • Quality Monitoring - Monitor adherence to procedures through regular checks on business practices. Support the business in maintaining records relating to risk and change management
  • Document Management - Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
  • Process Creation - Development of process maps and supporting documentation
  • Quality Management System Support - Support the business in maintaining the Quality Management System and external certifications to a high standard.
  • Project Compliance - Provide review and guidance on compliance requirements to new initiatives coming into the business. This includes construction compliance like PAS 2030/2035, Energy efficiency funding like ECO and general laws and regulations like General Data Protection Regulations.
  • Customer Service - Support Assurance team in handling customer calls and complaints when required (to cover absence/annual leave)
  • Provide support to the Assurance Manager as and when required.

You'll be a successful Assurance Coordinator here at OVO if you have...

  • Experience and knowledge in trend analysis and continuous improvement.
  • Experience in creating process maps and process documentation
  • High standard of skills and experience in effective problem solving.
  • Experience of building strong networks and managing third party relationships.
  • Experience in completing quality checks/audits
  • Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.
  • Strong communication and presentation skills
  • Ability to work well on own initiative and as part of team
  • Attention to detail
  • Self-motivated and assertive
  • Desirable but not essential - Good understanding of regulatory/legal requirements relating to the installation of energy efficiency measures and associated funding mechanisms.
  • Desirable but not essential - knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
  • Desirable but not essential - Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.

What We Offer

We offer a competitive salary range of £29,980 to £32,000 per annum, depending on your specific skills and experience. You will also be eligible for an on-target bonus of 15% of your core pay. Plus, enjoy our range of benefits including flex pay, which is an extra 9% of your salary to use as you like. Our benefits include 34 days of holiday, healthcare cash plan or private medical insurance, gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance and more.



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