Coaching and Development Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Aegon UK Full time

As a Loyalty Program Lead at Aegon UK, you will play a key role in helping people live their best lives. Our team is dedicated to creating a diverse organisation that drives greater equity, inclusion and belonging.

Salary: £27,200 - £40,800 per annum

Job Description

We are looking for an experienced professional to lead our loyalty program. The successful candidate will be responsible for developing and implementing strategies to improve customer engagement and loyalty.

The ideal candidate will have a proven track record of leading teams and developing effective programs. They will also understand how changes impact Net Promoter Score (NPS), customer complaints, and operational support.

  • Develop and Implement Strategies: Create and execute plans to improve customer engagement and loyalty.
  • Lead Teams: Manage a team of professionals to achieve program goals.
  • Analyse and Report: Conduct trend analysis and produce reports on program outcomes, showcasing the benefits achieved.

Required Skills and Qualifications:

  • Proven track record of leading teams and developing effective programs.
  • Understanding of how changes impact Net Promoter Score (NPS), customer complaints, and operational support.
  • Ability to analyse data and produce reports.

Benefits:

  • A non-contributory pension between 8%-12%.
  • A discretionary bonus, depending on personal and company performance.
  • 34 days leave per year (including bank holidays, pro-rated for part-time).

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