Senior IT Systems Manager

1 month ago


Basildon, Essex, United Kingdom SYNLAB VPG Limited Full time
Job Summary

As a Senior IT Systems Manager at SYNLAB UK & Ireland, you will play a critical role in supporting the pathology team by providing expert IT knowledge and leadership. Your primary responsibility will be to manage and maintain the Laboratory Information Management System (LIMS) to ensure it meets the required standards and regulatory accreditations.

Key Responsibilities
  • Train and support pathology staff on IT systems, ensuring they have the necessary skills to perform their duties efficiently.
  • Report IT incidents and adverse events promptly to senior staff and the relevant Service Desk.
  • Conduct root cause analysis and take remedial action for IT incidents.
  • Produce and manage standard operating procedures (SOPs) and information sheets using the Q-Pulse quality management system.
  • Extract data from systems to monitor key performance and quality indicators (KPIs).
  • Support the introduction of new business technologies, processes, and policies to enhance service development.
  • Encourage continuous professional development and support the introduction of new systems by being a change advocate and mentor to junior staff.
  • Provide management, training, and professional leadership to staff, including monitoring performance and system usage against laboratory SOPs.
  • Ensure LIMS systems are maintained according to ISO 15189:2012 standards and other regulatory accreditations.
  • Report notifiable disease data to National Governing Bodies.
  • Observe safety regulations and attend mandatory training in fire safety, manual handling, etc.
  • Participate in risk assessment monitoring.
  • Comply with iPP policy for annual mandatory updates and be knowledgeable about COSHH and Lifting and Handling Policies.
  • Knowledge of Caldicott Procedures and Data Protection Act.
  • High level of computer literacy.
  • Time management skills.
  • Activity planning abilities.

About SYNLAB UK & Ireland
SYNLAB UK & Ireland is a leading provider of pathology services, working closely with clinicians, hospitals, occupational health providers, and clinical researchers to provide a complete pathology offering. We operate in diverse environments, reflecting our workforce, clients, customers, suppliers, communities, and partners. We believe an inclusive workplace culture is essential for sourcing, attracting, and retaining diverse and talented people, creating a sustainable, high-performing workforce. We promote a culture of continuous personal development, supporting scientists and staff in acquiring new skills and building their careers through learning and development opportunities, coaching, and clear career pathways. We foster an open and collaborative culture where leaders act as role models, facilitating two-way communication, engaging with staff and stakeholders transparently, and actively encouraging feedback and suggestions.

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