Pension Administration Specialist
2 months ago
About the Role
We are seeking a highly skilled Pensions Administrator to join our dynamic administration team in Glasgow. As a key member of our Client Services team, you will play a vital role in delivering high-quality administration services to our clients and members.
Key Responsibilities
- Maintain and update member records with accuracy and attention to detail.
- Process member events, including retirements, deaths, early leavers, transfers in, transfers out, and illustrative quotations.
- Provide technical support and guidance on non-standard cases.
- Escalate complex technical queries and issues to the Team Leader and technical support team members.
- Deliver a consistent and efficient service to internal and external clients/members, meeting predetermined service levels.
- Assist the Principal Administrator and Team Leader in improving operational efficiencies.
- Support with annual and periodic scheme events.
Requirements
- Proven experience in day-to-day pension administration, including DB, DC, and CARE pension arrangements.
- Up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.
- Ability to manage multiple tasks, plan, and organize workload effectively.
- Effective communication skills, with the ability to clearly and concisely communicate with clients and members.
- Team player with experience working with internal stakeholders, clients, and external partners.
- Experience with Pensions Administration systems, such as UPM or similar, and Microsoft Office applications.
- Experience in client care or customer services, including telephone liaison with clients.
Desirable Qualifications
- Associate Membership to the Pension Management Institute or working towards this qualification.
What We Offer
- Competitive salary and access to our profit share scheme.
- Flexible employee benefits package, tailored to individual needs.
- Collaborative and encouraging work environment, with opportunities for professional development.
- On-site mental health and wellbeing support.
- Hybrid working arrangements, allowing for a balance of home and office working.
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