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Client Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and motivated Client Support Adviser to join our team at Howden Group Holdings. As a Client Support Adviser, you will play a critical role in providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Conduct applications with clients, gathering sensitive and important health information
  • Accurately submit client information onto our systems
  • Provide regular updates to clients via phone and email during the application process
  • Respond to client queries in a proactive and timely manner
  • Work with the Advised Sales Team to resolve any issues that may prevent a policy from going on risk
  • Champion and drive a strong culture of compliance and regulatory principles
  • Take responsibility for your own personal development, staying up-to-date with industry changes and sharing knowledge with colleagues
What We Offer

We offer a competitive salary of up to £24,333 per annum, plus a quarterly bonus opportunity. You will also receive paid qualifications, an automatic £1,000 gross annual salary increase upon completion of your Cert CII Qualification, and a range of benefits including an annual wellbeing schedule, clear career progression structure, pension scheme, and more.

Requirements
  • Clear communication skills
  • Friendly and professional attitude
  • Problem-solving skills
  • Empathy
  • Product/service knowledge
  • Strong time management
  • Attention to detail
What We're Looking For

We're looking for individuals who share our values of bravery, support, and determination. If you're passionate about helping others and have a strong desire to learn and grow, we'd love to hear from you.