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Customer Experience Manager

1 month ago

London, Greater London, United Kingdom Puulse Marketing Full time

About Puulse:

We help businesses connect with customers and grow their profits. Our mission is to empower companies to succeed.

The Role:

This is an entry-level position for those passionate about creating exceptional experiences and driving business growth. As part of our team, you'll help UK-based businesses set up and activate our payment card terminals and business growth tools.

Key Responsibilities:

  • Manage client onboarding, ensuring paperwork is completed and verified.
  • Conduct activation calls to set up software and payment terminals.
  • Provide technical support, with a dedicated tech team available for complex issues.
  • Track client progress and ensure they reach key milestones.
  • Collaborate with the sales team to drive activations and ensure client satisfaction.

Key Metrics:

  • Activation Rate: Percentage of clients who complete onboarding.
  • Retention Rate: Ensuring clients stay engaged beyond 90 days.
  • Customer Satisfaction: Maintaining high client satisfaction throughout the onboarding process.

Qualifications:

  • Strong proficiency in British English.
  • Experience in sales or customer service, ideally within the UK market.
  • Base-level technical skills and comfort with software and hardware setups.
  • Familiarity with tools like Monday.com, Slack, and G Suite.

What We Offer:

  • Base Salary of AED 6,000 - 10,000 (GBP 1250 - 2200) / month.
  • OTE of 12,000 - 20,000 AED per month.
  • Health insurance and flight tickets included.
  • Re-location benefits.
  • Opportunity for long-term growth and career development.