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Retail Deputy Manager

2 months ago

Peterborough, Peterborough, United Kingdom The Works Full time

About the Role

We are seeking a highly motivated and experienced Retail Deputy Manager to join our team at The Works. As a key member of our store leadership team, you will play a vital role in driving sales, improving customer satisfaction, and leading a high-performing team.

Key Responsibilities

  • Assume store leadership responsibilities in the absence of the Store Manager, ensuring seamless day-to-day operations and achieving commercial targets.
  • Foster a positive and inclusive store environment, promoting a culture of excellence and customer-centricity.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance store standards.
  • Lead and coach a high-performing team, providing guidance, support, and development opportunities to ensure individual and team success.
  • Collaborate with the Store Manager and other store leaders to achieve business objectives, share best practices, and drive continuous improvement.
  • Monitor and analyze sales data, customer feedback, and other key performance indicators to inform business decisions and drive results.

Requirements

  • Proven retail leadership experience, with a track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Excellent communication, interpersonal, and coaching skills, with the ability to inspire and motivate others.
  • Strong business acumen, with the ability to analyze data, identify trends, and make informed business decisions.
  • Ability to work collaboratively with others, building strong relationships and partnerships across the business.
  • Flexibility and adaptability, with the ability to respond to changing priorities and deadlines.

What We Offer

  • A competitive salary and benefits package, including a 25% colleague discount and access to exclusive online discounts.
  • Opportunities for career development and progression, with a clear path for advancement within the business.
  • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous improvement.
  • Access to training and development programs, including the Can-Do Academy and Wagestream.
  • A range of employee benefits, including holiday entitlement, pension scheme, and life assurance.

About The Works

The Works is a leading retailer of arts, crafts, and hobbies, with a passion for inspiring creativity and self-expression. We are committed to providing an exceptional customer experience, with a focus on quality, value, and customer satisfaction.

Our Values

  • We are Crafty - We believe in the power of creativity and self-expression.
  • We are Caring - We are committed to providing an exceptional customer experience and supporting our colleagues and communities.
  • We are Can-do - We are passionate about delivering results, driving innovation, and making a positive impact.