Customer Service Representative

3 weeks ago


Shipley, Bradford, United Kingdom Lloyds Banking Group Full time
Job Description

We are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

The ideal candidate will have excellent communication skills, a strong ability to work in a team environment and a passion for delivering high-quality customer service. You will also have the opportunity to learn and develop your skills in a dynamic and supportive team environment.

We offer a competitive salary of £23,500 per annum, plus benefits including a generous pension contribution, annual performance-related bonus and share schemes. Our workplace is inclusive and diverse, with a focus on creating a values-led culture that reflects the needs of our customers and communities.

About the Role

  • Provide exceptional customer service to internal and external customers
  • Resolve customer queries and concerns in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain knowledge of products and services offered by Lloyds Banking Group
  • Participate in training and development opportunities to improve customer service skills and knowledge

What We Offer

  • Competitive salary of £23,500 per annum
  • Generous pension contribution of up to 15%
  • Annual performance-related bonus
  • Share schemes, including free shares
  • Benefits tailored to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies


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