Pump Technical Support Specialist

2 days ago


Burton upon Trent, Staffordshire, United Kingdom Verto People Full time
Job Description:

The successful candidate will be responsible for providing technical support to customers and engineers within the pump industry. This will include answering technical enquiries about various pump products, including installations, maintenance, repair, and troubleshooting.

This role requires a strong understanding of mechanical engineering principles and the ability to communicate complex technical information to customers and colleagues.

The ideal candidate will have experience in a technical support or sales role within the mechanical engineering sector, with a focus on pumps and associated products.

Key responsibilities include:

• Providing technical support to customers and engineers via phone, email, and face-to-face meetings

• Answering technical enquiries about various pump products, including installations, maintenance, repair, and troubleshooting

• Collaborating closely with the Pumps Service Department to ensure an excellent standard of after-sales service is provided

• Liaising with various engineering departments to ensure seamless communication and delivery of technical solutions

Requirements:

To be successful in this role, you will need to possess:

• A strong understanding of mechanical engineering principles and pump technology

• Excellent communication and interpersonal skills, with the ability to communicate complex technical information to customers and colleagues

• Experience in a technical support or sales role within the mechanical engineering sector, with a focus on pumps and associated products

• Ability to work independently and as part of a team, with a flexible approach to working hours

Benefits:

We offer a competitive salary and benefits package, including:

• £31,000-£35,000 per annum, depending on experience

• 25 days holiday plus bank holidays

• Hybrid opportunities for remote working

• Pension scheme

• Additional company benefits

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