Change and Release Manager

17 hours ago

London, Greater London, United Kingdom 83zero Ltd Full time
About the Role

We are seeking a highly skilled Change and Release Manager to join our dynamic UK-based software company at the forefront of digital transformation. As a key member of our IT team, you will be responsible for managing and controlling changes across our technology landscape.

Key Responsibilities
  • Collaborate with Product, Engineering, Customer Support, and IT teams to oversee change and release activities.
  • Lead the Change Advisory Board, ensuring proper risk assessments, testing, and scheduling of changes.
  • Authorise changes, ensuring a smooth transition with minimal disruption.
  • Communicate change schedules to Customer Support teams and ensure customers are given appropriate notice.
  • Define and implement change management strategies tailored to complex IT ecosystems.
  • Provide guidance on best practices to ensure change management is embedded in product and service design.
  • Analyse failed changes, implement improvement plans, and ensure lessons are learned.
Requirements

To be successful in this role, you will need:

  • Proven experience in change management and release management.
  • Strong understanding of IT service management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Ability to prioritise and manage multiple tasks and projects.

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