Senior Software Support Engineer

3 weeks ago

London, Greater London, United Kingdom Unity Full time
Role Description

The Opportunity

We are seeking a highly skilled Senior Developer Support Engineer to join our team at Unity. As a key member of our support team, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite.

In this role, you will be responsible for assisting customers in integrating the Unified Multiplayer Services SDK and associated services into their Unity projects. You will focus on resolving complex issues, leading technical dialogues, and driving quick and efficient resolutions.

Key Responsibilities

  • Receiving, troubleshooting, and resolving escalated technically complex issues for our customers and internal teams
  • Frequently communicating with authority and clarity to both our users and internal stakeholders
  • Proactively identifying and implementing improvements to our teams, processes, and products
  • Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
  • Responding to live customer issues and incidents working as part of an incident team solving critical problems

Requirements

  • Demonstrable experience with an object-oriented programming language
  • Experience integrating third-party SDKs into existing projects or supporting customers to integrate an SDK into their own projects
  • Working familiarity with the Unity engine
  • Extensive experience working with and administering Linux machines
  • Working knowledge of modern cloud-focused technologies and orchestration solutions (Kubernetes, GCP, Azure)

What We're Looking For

We are looking for a highly skilled and experienced Senior Developer Support Engineer who is passionate about delivering exceptional support to our customers. If you have a strong background in cloud infrastructure, object-oriented programming, and Unity development, and are looking for a challenging and rewarding role, we encourage you to apply.

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