Operations Coordinator
6 days ago
Key Responsibilities:
- Resource Scheduling: Coordinate and schedule resources, including trainers, equipment, and materials, for virtual and onsite training courses.
- Process Improvement: Identify opportunities for streamlining and improving processes related to training course delivery. Collaborate with various teams to implement and manage these improvements on an ongoing basis.
- Weekly Status Updates: Prepare and deliver weekly status updates on the progress of training operations, resource allocation, and any ongoing process improvements.
- Data Analysis: Input, analyse, and interpret data related to all training operations to provide insights that support data-driven decision-making.
- Contractor Management: Manage the schedules and assignments for over 30 virtual training producer part-time contractors, ensuring they are aligned with the company's goals and objectives.
- Quality Assurance: Monitor the quality and effectiveness of the delivery of training courses and make recommendations for improvements based on feedback from team members, the Head of Operations, and other senior management team members, as well as data analysis.
- Documentation: Maintain accurate and up-to-date records of resource schedules, process changes, and data analysis results.
Qualifications:
- A Bachelor's degree in Business, Operations Management, or a related field.
- Proven experience in operations analysis, project management, or a related role.
- Experience in managing schedules and coordinating resources is highly desirable.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Proficiency in data analysis tools and software (e.g., Excel, PowerBI, Outlook, SaaS programs, etc.).
- Excellent organizational and time management skills.
- Effective communication and presentation skills.
- Detail-oriented with a focus on process optimization and problem-solving.
About Ocho:
At Ocho, we offer a dynamic work environment that fosters growth, innovation, and collaboration. As a key member of our training operations team, you will have the opportunity to make a meaningful impact on our clients' success.
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