Evesham Crew Team Lead

6 days ago

Evesham, Worcestershire, United Kingdom FatFace Full time
Role Overview: As a Crew Team Lead at FatFace, you will be part of the management team and have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service. Key Responsibilities:
  1. Provide exceptional service to our customers, utilising your knowledge to help them find the best products for in-store and multi-channel sales.
  2. Resolve all customer issues effectively at store level in a timely and positive manner.
  3. Efficiently process POS transactions and thank customers.
  4. Build loyalty and create 'Customers for Life' through opt-in at the POS.
  5. Delegate tasks to team members and demonstrate day-to-day store running skills.
  6. Understand the commercial aspects of the retail business, including reading reports, analysing data, and making informed decisions.
  7. Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.
  8. Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety in the absence of management.
  9. Stay up-to-date with company product, activity, and promotions, implementing changes as required.
Competencies:
  1. Proven ability to lead a team successfully, viewed as a leader among peers.
  2. Experience in a customer service environment is essential.
  3. Proven experience with POS management, daily banking procedures, and meeting deadlines.
  4. Excellent interpersonal, organisational, and communication skills.
  5. A collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
  6. Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
  7. A team player who embraces every opportunity to be part of what's going on.
  8. Great time management.
  9. Demonstrates passionate commitment to the brand.

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