Food and Beverage Service Team Member

4 weeks ago


Bala, United Kingdom Château de Mercuès Full time

Job Description

To deliver exceptional food and beverage service, adhering to the high standards of Château de Mercuès.

Key Responsibilities

  • To provide a swift and professional service to hotel guests in the restaurants and lounges.
  • To demonstrate a high standard of personal presentation, appropriately dressed in company uniform and adhering to the dress policy.
  • To have a thorough up-to-date knowledge of the menus, including the components, presentation, and delivery of each individual dish.
  • To clean and prepare service stations, stillroom, and work areas before and after service, following the pre and post-service checklists.
  • To assist colleagues where possible, promoting excellent teamwork and exceeding customer expectations.
  • To proactively communicate customer feedback and new ideas/suggestions for continuous improvement of customer service.
  • To assist in the training and development of fellow team members through coaching and sharing of skills.
  • To maintain a positive and flexible attitude to the working environment.

Requirements

  • Immaculate personal presentation
  • Flexible and reliable

Additional Information

  • Full-time permanent contract, five days over seven
  • Salary of £24,000 per annum
  • Share of gratuities
  • Meals on duty
  • Onsite parking
  • Generous employee discounts
  • Uniform


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