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Trade Support Specialist

2 months ago

London, Greater London, United Kingdom GFO-X Full time
Job Description

Job Title: Trade Support Specialist

Company: GFO-X

Location: London, UK

Job Type: Full-time

Industry: Financial Services

Job Description:

Job Summary:

GFO-X, a UK FCA-authorised and regulated Multi-Traded Facility (MTF), is seeking a Trade Support Specialist to join our team. As a Trade Support Specialist, you will play a critical role in providing exceptional support to our exchange participants, ensuring the smooth operation of our digital asset derivatives trading platform.

Key Responsibilities:

  • Provide application-level support to the GFO-X Exchange platform, responding to customer inquiries and issues promptly via various channels.
  • Troubleshoot issues related to FIX protocol, application support, hardware, software, and connectivity issues using industry-standard tools.
  • Assist with API and Algo Conformance testing and certification.
  • Participate in end-of-day settlement process and back office functions.
  • Update internal knowledge base and contribute to developing self-help resources specific to these areas.
  • Provide support for GFO-X trading venue participants and internal business customers.
  • Hardware support: Provide technical assistance and troubleshooting for hardware components, including workstations, servers, and networking equipment.
  • Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security.
  • Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team.
  • Participate in testing and quality assurance efforts to ensure the stability and reliability of these components.
  • Work in accordance with defined Support SLA's and KPI metrics.
  • Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience.

Requirements:

  • 3-year support experience in a financial organisation ideally banking.
  • Familiarity with ITIL working practices.
  • Bachelor's Degree or Equivalent industry experience a plus.
  • Experience in supporting IT projects and workstreams a plus.

About GFO-X:

GFO-X is an equal opportunities employer committed to diversity and inclusion.