Housing Officer

3 days ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
About the Role

We are seeking a highly motivated and experienced Housing Officer to join our Traveller Services team. As a key member of our team, you will be responsible for providing high-quality housing management services to meet the needs of our customers, making a positive contribution to the social and physical environment of the area managed.

Key Responsibilities
  • Provide quality housing management services to customers, ensuring maximum performance levels and continuous improvements in all areas of housing management services.
  • Take ownership and responsibility for the social and physical environment of a defined geographical service area.
  • Ensure that the estate environment is maintained to a high standard.
  • Deal with issues of anti-social behaviour, nuisance, and work with other agencies to help create safe and sustainable communities.
  • Enforce tenancy conditions where appropriate.
  • Provide appropriate advice and support to customers.
  • Ensure the Council's safeguarding procedures are followed where appropriate.
  • Actively develop and promote tenant engagement and involvement through a variety of different approaches.
  • Work within Council policies and procedures, including data protection and financial regulations.
  • Ensure the Council's health and safety policies and legal requirements are adhered to.
  • Support the achievement of equality and diversity in both employment and service delivery, including the promotion of equality of opportunity.
Requirements
  • A good understanding of equality issues in the day-to-day delivery of services.
  • Knowledge of effective anti-social behaviour remedies and best practice.
  • Awareness of how social and environmental conditions affect quality of life.
  • Ability to communicate effectively with customers, colleagues, elected members, and all other partners.
  • Able to use a wide range of communication tools appropriate to the customers' preferred method.
  • Able to show empathy, act tactfully, and sympathetically with customers over a range of issues.
  • Able to manage competing demands and priorities to meet deadlines.
  • Able to make objective decisions in the interests of achieving local priorities.
  • Able to input, maintain, and retrieve information accurately from a variety of sources.
  • Able to objectively investigate and clearly report (in writing or verbally) on a range of issues.
  • Ability to work within budgets.
  • Able to adapt behaviours to achieve positive outcomes.
What We Offer
  • A competitive salary and annual leave entitlement plus statutory holidays.
  • Membership of the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements subject to service requirements.
  • A clear career pathway and continuing professional development opportunities.
  • A range of staff benefits to help you boost your wellbeing and make your money go further.
How to Apply

Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

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