Quality Assurance Specialist
1 month ago
Job Summary:
We are seeking an experienced Assurance Coordinator to join our team at OVO Energy. As an Assurance Coordinator, you will play a crucial role in ensuring the quality and compliance of our energy efficiency measures and associated works.
Key Responsibilities:- Quality Monitoring: Monitor adherence to procedures through regular checks on business practices and support the business in maintaining records relating to risk and change management.
- Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
- Process Creation: Develop process maps and supporting documentation to ensure efficient and effective business processes.
- Quality Management System Support: Support the business in maintaining the Quality Management System and external certifications to a high standard.
- Project Compliance: Provide review and guidance on compliance requirements to new initiatives coming into the business, including construction compliance, energy efficiency funding, and general laws and regulations.
- Customer Service: Support the Assurance team in handling customer calls and complaints when required.
- Provide support to the Assurance Manager as and when required.
- Experience and knowledge in trend analysis and continuous improvement.
- Experience in creating process maps and process documentation.
- High standard of skills and experience in effective problem-solving.
- Experience of building strong networks and managing third-party relationships.
- Experience in completing quality checks/audits.
- Strong IT skills, specifically in spreadsheets, with the ability to create reporting and conduct trend analysis.
- Strong communication and presentation skills.
- Ability to work well on own initiative and as part of a team.
- Attention to detail.
- Self-motivated and assertive.
We offer a competitive salary of £29,980 - £32,000, depending on your specific skills and experience. You will also be eligible for an on-target bonus of 15%. We have a range of benefits, including 34 days of holiday, a healthcare cash plan, private medical insurance, critical illness cover, life assurance, health assessments, and more. We also offer flexible benefits and progressive people policies to support your wellbeing and lifestyle.
At OVO Energy, we are committed to creating a diverse and inclusive workplace. We have 8 Belonging Networks at OVO, led by our people, for our people. When you join OVO, you can play a part - big or small - with any of the Networks.
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