Helpdesk Expert

3 weeks ago

Middlewich, Cheshire East, United Kingdom Austin Fraser Full time

We are looking for a Helpdesk Expert to provide technical support to our clients. As an experienced IT professional, you will have the opportunity to work with a variety of technologies and systems, including Microsoft products and virtualization technologies.

Responsibilities:
  • Resolve software and hardware faults through remote networking and site visits.
  • Deliver excellent customer service, ensuring problems are resolved efficiently and effectively.
  • Provide 1st and 2nd line support for hardware, software, audio-visual, and telephone equipment.
  • Conduct IT assessments for new clients, producing reports and recommendations.
  • Maintain a high standard of safety and security in relation to our clients.
Requirements:
  • Experience in networking, firewalls, and routing protocols.
  • Strong understanding of Microsoft products and virtualization technologies.
  • Proficient in currently supported Microsoft Operating Systems and Microsoft Office.
  • Familiarity with WAN & LAN networking concepts (TCP/IP, DHCP, DNS).
  • Microsoft certification is desirable.

The successful candidate will have a valid driving licence and enjoy free parking and 28 days of annual leave.

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