Receptionist/ Administrator

2 months ago

London, Greater London, United Kingdom The Wapping Group Practice Full time

About the Role

The Wapping Group Practice is seeking an experienced and skilled receptionist to join our team. As a key member of our front desk, you will be responsible for providing exceptional patient care and administrative support to our multidisciplinary team.

Key Responsibilities

  • Patient Interaction and Communication
    • Greet patients and visitors in a professional and friendly manner.
    • Answer phone calls, emails, and other communications promptly.
    • Address patient enquiries and provide information regarding practice services and procedures.
    • Manage patient complaints or concerns with empathy and professionalism.
  • Appointment Scheduling and Management
    • Schedule and manage patient appointments using the practice's electronic booking system.
    • Confirm appointments and follow up on cancellations or rescheduling.
    • Ensure that appointments are appropriately distributed to optimize clinic workflow.
  • Administrative Duties
    • Maintain and update patient records, ensuring accuracy and confidentiality.
    • Process patient registrations, ensuring all required information is collected and entered into the system.
    • Handle correspondence, including sending out appointment reminders and test results.
    • Assist with the preparation of medical reports and documents as needed.
  • Support for Medical Staff
    • Provide administrative support to doctors, nurses, and other healthcare professionals.
    • Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.
    • Assist with the ordering and management of medical supplies and office inventory.
  • Compliance and Confidentiality
    • Ensure compliance with NHS policies, data protection regulations, and confidentiality standards.
    • Attend training sessions and stay updated on relevant healthcare regulations and best practices.
    • Report any issues or irregularities to the practice manager or appropriate authority.

Person Specification

Experience

  • Previous experience in a receptionist or administrative role.

Qualifications

  • GCSE grade A to C in English and Maths or equivalent.

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