Technical Product Advisor
3 weeks ago
Associate Solutions Engineer
N-able is seeking a skilled Associate Solutions Engineer to provide technical product advice to customers and sales staff during pre-sales discussions. As a key member of our team, you will perform detailed, online technical deep-dive demonstrations, promoting product features, answering audience questions, and clearly ascertaining the prospect's needs and requirements.
You will assist in developing business value propositions around N-able's products and solutions, contributing to accelerating their usage and consumption.
Key Responsibilities- Perform basic installation and configuration of network management products, system and application monitoring products, and security-related products
- Assist sales reps in offering guidance on product identification
- Provide prospects with basic troubleshooting and other online remote assistance during the product evaluation cycle
- Perform basic troubleshooting techniques on all N-able products
- Identify product-specific areas for improvement to enhance the evaluation experience and conduct online technical demonstrations remotely
- Escalate product issues, customer feedback, and feature/functionality requests
- Utilize online tools to provide pre-sales technical support during the sales process
- Basic knowledge of network or application monitoring solutions
- Ability to demonstrate problem-solving and troubleshooting techniques
- Ability to prioritize tasks based on business needs
- A good mix of technical ability and customer interaction skills are preferred
- Ability to keep pace in a dynamic, fast-paced work environment
- Strong client management skills
- Solid oral, written, and interpersonal communication skills; basic presentation skills
- Ability to absorb and retain technical knowledge quickly
- Ideally some experience as a field/networking technician or system administrator in a customer-facing role; prior experience working for or with an MSP desired
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid Volunteer Days per year
- Employee Stock Purchase Program
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
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