Senior Sales Associate

3 weeks ago


London, Greater London, United Kingdom Alaïa Full time

Impact and Achievements

We are seeking a highly skilled Senior Sales Associate to join our team at Alaïa. As a key member of our boutique, you will play a vital role in driving sales and achieving our KPIs. Your responsibilities will include:

  • Reaching weekly and monthly store targets with the team
  • Increasing average basket in quantity and value (UPT, VPT)
  • Developing cross-selling opportunities
  • Providing exceptional client service and building strong relationships with international clients

Client Relationship and Portfolio Development

You will be responsible for cultivating exceptional client relationships, establishing action plans to increase and develop your client base, and resolving client issues promptly. Your strong communication skills and proactive approach will enable you to:

  • Cultivate exceptional client relationships with international clients
  • Establish action plans and strategies to increase and develop your client base
  • Resolve client issues promptly and efficiently

Client Service Excellence

As a Senior Sales Associate, you will be responsible for bringing the Alaïa client experience to life, representing the highest standards and promoting our brand within the boutique. Your responsibilities will include:

  • Welcoming clients in the boutique, over the phone, and by email according to Alaïa guidance and standards
  • Developing a client book and updating the client database
  • Nurturing client loyalty through excellent service and treatment

Boutique Operations and Visual Merchandising

You will be responsible for actively participating in team meetings, events, and regular inventory counts, as well as maintaining the highest standards of Visual Merchandising in line with Alaïa guidance. Your responsibilities will include:

  • Participating in team meetings, events, and regular inventory counts
  • Maintaining the highest standards of Visual Merchandising
  • Ensuring the boutique is kept tidy, clean, and welcoming at all times

Brand Ambassador

As a Senior Sales Associate, you will be responsible for maintaining an excellent level of product knowledge, understanding products and trends, and telling the story of Alaïa. Your responsibilities will include:

  • Maintaining an excellent level of product knowledge
  • Understanding products and trends
  • Telling the story of Alaïa

Requirements

We are looking for individuals who are naturally proactive, take initiative, and have an authentic approach with clients. Relevant experience in Luxury Fashion/Accessories and RTW (Ready-to-Wear) is essential. You must have strong sales techniques and clienteling, excellent interpersonal and communication skills, and a warm and friendly personality that can build relationships easily. Fluency in English (written and oral) is required, and a second language is a plus.



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