Lead Product Manager

4 days ago


Liverpool, Liverpool, United Kingdom The Very Group Full time

About the Role

The Very Group is seeking a highly skilled Lead Product Manager to oversee the development and commercial management of our financial services products.

Key Responsibilities:

  • Develop and execute product strategies that drive revenue growth and increase market share.
  • Collaborate with cross-functional teams to achieve product goals, ensuring effective communication and engagement with customers.
  • Manage the running and performance of new strategic initiatives related to FS products, identifying and delivering 'win-win' initiatives that serve families on a budget well and ensure profitable and sustainable growth.
  • Provide regular updates on product delivery, performance, and strategy to the FS Commercial Director, FS Board, and ExCo.
  • Chair required Governance and Commercial Committees.
  • Generate and implement product ideas that align with the company's strategy and commercial targets, considering customer needs, market dynamics, and competition.
  • Conduct customer research and develop appropriate targeting and selection strategies for the intended target market.
  • Design and optimise the customer journey, ensuring effective communication and engagement to enable informed decision-making about credit, insurance, and partner products.
  • Manage communication and resolution of customers in persistent debt, ensuring clear and effective communication that does not lead to foreseeable customer harm.
  • Responsible for regulatory communications such as Notice of variation, Insurance Terms and Conditions etc.
  • Responsible for adherence to regulatory requirements around Financial Promotions and management of the approval process.
  • Monitor and regularly review outcomes customers are experiencing to ensure that products and services and the operational running of the credit account repayment methods are delivering outcomes consistent with the Consumer Duty.
  • Collaborate with Governance, Compliance, Risk, and Legal teams to ensure compliance with FCA regulations and other relevant legislation.

About You

  • Demonstrable experience within a regulated consumer finance business leading all aspects of product development and commercial management.
  • A self-starting individual with a proven track record of taking initiative and driving projects forward.
  • Demonstrates a strong ability to generate and execute innovative ideas that contribute to the growth and success of the product.
  • Possesses exceptional commercial acumen and a deep understanding of market dynamics, customer needs, and competitive landscape.
  • Proven experience in developing and implementing product strategies that drive revenue growth and increase market share.
  • Be a 'down-to-earth' leader who personifies The Very Group's values and who can inspire and motivate cross-functional teams to achieve product goals.
  • Proven ability to develop and execute comprehensive communication strategies that enables informed decision-making about credit and insurance products.
  • Excellent communication and presentation skills, capable of effectively conveying complex ideas and concepts to both technical and non-technical stakeholders.
  • An ability to clearly evidence the delivery of great customer outcomes alongside commercial success.
  • Proactive problem solver who can identify and address challenges and obstacles in a timely manner.
  • Collaborative team player who can work effectively with colleagues at all levels of the organisation to achieve shared objectives.

Benefits

  • Flexible, hybrid working model.
  • Inclusive culture and environment.
  • £10,000 flexible benefits allowance to suit your needs.
  • 30 days holiday + bank holidays.
  • Udemy learning access.
  • Bonus potential (performance and business-related).
  • Up to 25% discount on Very.co.uk.
  • Matched pension up to 6%.

Salary: £80,000 - £110,000 per annum, dependent on experience


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