Senior Sales Coach
1 month ago
About The Role
The Supervisor role is a vital part of our store's leadership structure, focusing on coaching and motivating the sales team to exceed targets, maximize key performance indicators, and deliver exceptional customer service.
As a key member of our team, you will be responsible for creating a professional and enjoyable store environment, encouraging a winning mentality in service and selling, and championing colleague engagement and leading by example.
Your Key Responsibilities
- Train and develop the sales team to be experts on CT product, customer service, and selling skills.
- Encourage the use of staff training tools to help the team excel in their roles.
- Assist with managing operational, compliance, and administrative tasks to ensure the smooth daily running of the store.
- Adhere to company policies, procedures, Health and Safety guidelines, and security processes.
What We're Looking For
We're seeking someone with previous experience in a retail position, ideally with some exposure to store management. You will be a natural leader, with excellent communication and interpersonal skills, and a passion for delivering exceptional results.
About Us
At Charles Tyrwhitt, our purpose is to make it easy for men to dress well. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London's famous Jermyn Street, with a global presence in North America, Europe, and Australia.
What We Offer
- Competitive salary and an excellent quarterly bonus scheme.
- A uniform – retail colleagues are entitled to a uniform outfit allowance, refreshed every 6 months.
- An entrepreneurial environment where you'll be encouraged to try new things and drive the business forward.
- Access to Staff Discount from your first day, not just at CT but also from The White Company.
- We'll help you get to work, too, with a great cycle-to-work scheme and relocation packages to support career development.
- We're serious about having fun at work, with a fun fund to ensure parties, treats, social activities, and team-building events happen regularly.
- We're proud to go about our business in the right way, partnering with many charities and sustainability partners – 'giving something back' is an important part of our ethos.
- The Tyrwhitt Academy will take care of your professional development, supporting you with product knowledge, customer service, and other training needs.
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