Customer Operations Manager Lead

2 weeks ago


Glasgow, Glasgow City, United Kingdom Royal Mail Group Full time

About Royal Mail Group


Royal Mail Group is one of the UK's largest employers, with a rich history and a commitment to excellence. We impact people and businesses in over 71 million ways every day.


Our Vision


We believe great things are possible, and we make them happen. As a leader in the logistics industry, we bring people closer together, help independent businesses grow, and make large corporations work better.


The Role


This is a role packed full of influence, challenges, and responsibility, so we need someone who is flexible and can excel under pressure. You'll lead and develop a team of Customer Operations Managers to deliver results across a balanced scorecard while deploying significant transformational changes.


Your Key Responsibilities



  • Leading and developing a team of Customer Operations Managers
  • Taking ownership and accountability to deliver results across a balanced scorecard
  • Deploying significant transformational changes
  • Being the point of contact for external stakeholders
  • Ensuring all Customer Operations Managers complete tasks to time and quality
  • Delivering the scorecard performance
  • Full accountability for your Delivery team
  • Working through the morning and into the afternoon to ensure the smooth running of all deliveries

What We Offer


You'll enjoy a salary starting at £44,551 - £49,006 plus a £6,000 allowance, with potential for a 10% bonus. You'll also receive 25 days annual leave and a generous pension. Additionally, you'll have flexibility in your working hours and access to our Help@Hand service, which provides free health and wellbeing support for you and your family.


Why Choose Us?


We're proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We're committed to inclusion and passionate about our people representing the communities we serve. Trust forms the foundation of everything we do in Royal Mail Group, and we want to be transparent about what kind of qualities we're looking for and build trust from the very beginning of your journey with us.


Supporting Your Needs


We're happy to support your need for any adjustments during the application and hiring process. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.



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