Senior Commercial Manager
4 weeks ago
Commercial Lead Opportunity
We are seeking a highly skilled Commercial Lead to join our team at Pod Talent. As a key member of our UK&I Commercial team, you will be responsible for developing and executing commercial strategy, driving business growth, and shaping customer experience.
Key Responsibilities:
- Lead Commercial Strategy: Develop and execute commercial strategy for UK&I, ensuring alignment across UK&I and European teams.
- Drive Business Growth: Collaborate closely with European commercial directors to maximise revenue, improve pricing structures, and lead generation initiatives.
- Shape Customer Experience: Champion the customer experience journey by leading new CRM programs, reviewing new technology for enhanced customer data insights, and driving improvements in customer onboarding, retention, and overall satisfaction.
- Change Management & Leadership: Take ownership of change management processes as the company transitions through evolving systems, leading and mentoring a dedicated team to success.
Requirements:
- Commercial strategic leadership experience, managing the full commercial process, from contract management to customer service.
- Demonstrable track record of improving customer experience, able to describe improvements and impact to the end customer and revenue.
- Experience working with cross-functional teams with a proven track record in developing CRM systems (Microsoft experience desirable).
- Expertise in heavily operational environments, such as logistics and distribution, would be advantageous.
- Hands-on approach with project management capabilities, particularly in CRM and customer journey improvements.
- Ability to drive change with confidence and assertiveness, ensuring alignment across divisions and processes.
About the Role:
- Take a lead role in shaping the commercial future of a highly recognised supply chain solutions provider.
- Lead impactful change initiatives, including CRM innovations, customer experience, and process improvements, that will drive significant business growth.
- Work closely with senior leadership across UK&I and Europe, gaining exposure to high-level strategic projects and decisions.
- Fantastic company culture with strong career progression opportunities.
Apply Now:
Contact Seb Taylor at Pod Talent for more information.
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