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Customer Care Specialist

2 months ago

Hinckley, Leicestershire, United Kingdom Bloor Homes Full time
{"Job Title": "Customer Care Technician", "Job Description": "Key Responsibilities
  • Provide a maintenance and repair service on new properties to the required standard, as arranged by the Customer Care team, in liaison with the customers.
  • Ensure the quality of work provided by the sub-contractors on behalf of the Customer Care team is of the required standard.
  • Represent the Company in a polite and professional manner when dealing with and entering customers' properties.
  • Prioritize the safety and well-being of customers and colleagues while working in their homes.
  • Manage all related paperwork and emails as required.
  • Communicate progress and update clients at all times regarding current works.
  • Take responsibility for all Company tools and Company van, ensuring they are kept in presentable and in full working order.
  • Attend meetings that may be necessary in the performance of your duties.
  • Comply with and uphold company policies and procedures.
  • Undertake any additional tasks as may reasonably be required from time to time.
  • Maintain all health and safety aspects associated with Covid-19.Essential Skills and Attributes
    • Must hold a Full UK Driving Licence.
    • Previous experience of working in the construction industry.
    • Bright and positive attitude.
    • Ability to multi-task and work well under pressure with good time management.
    • Knowledge of modern materials and techniques.
    Company Benefits
    • Company Car - Site Van.
    • Company Phone.
    • Scottish Widows Pension Scheme.
    • 33 days holiday entitlement (including bank holidays).
    • Group Staff Discount at Triumph Motorcycles ltd.
    • Competitive discount on our homes (dependent upon the property and location).
    ", "Language": "en-US"}