Shift Leader

1 month ago


Gloucester, Gloucestershire, United Kingdom Tesco Full time
About the Role
As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor, ensuring a clean, well-stocked environment that exceeds customer expectations. You will work in a fast-paced retail environment, coordinating the team to deliver excellent customer service and maintaining a great understanding of store performance.

Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support colleagues, ensuring they deliver daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide excellent customer service, listening to customers and putting them first
  • Keep the team well-informed and up to speed on communications, changes, and updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove obstacles to great service
  • Follow health and safety routines and procedures, ensuring colleagues do the same
  • Recognize and celebrate colleagues providing great service

What We Offer
As a Shift Leader at Tesco, you will enjoy a range of benefits, including flexible working hours, ongoing learning opportunities, and access to award-winning training. You will also be part of a diverse and inclusive team, where everyone's welcome. We celebrate individuality and provide a fully inclusive and accessible recruitment process.

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. We strive to serve our customers, communities, and planet a little better every day. We are committed to diversity, equity, and inclusion, ensuring everyone feels represented and valued. We welcome chats about flexible working and provide support for life's moments, big and small.
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