Quality Assurance Specialist
4 weeks ago
About the Role
TikTok's Trust & Safety team is seeking a Quality Assurance Specialist to support our efforts in maintaining a safe and respectful community. The ideal candidate will have a deep understanding of European online safety, privacy, and expression issues.
Responsibilities:
- Conduct quality assessment work by evaluating the quality of policy application in content reviewed in Italian markets.
- Conduct root cause data analysis and summary of findings.
- Provide QA reports to content quality centre team members and act as liaison to ensure consistent quality measurements.
- Work closely with Operations and Safety teams and act as escalation point for policy-related questions, issues, and solutions.
- Participate in coaching and calibration sessions to ensure consistent policy application.
Requirements:
- More than ten-month experience working on content quality, safety, or policy in a major tech or media company.
- Deep understanding of European online safety, privacy, and expression issues.
- Ability to work differing work shifts as required.
- Fluency in Italian and English.
TikTok recognizes the importance of employee wellbeing and offers comprehensive programs to promote physical and mental wellbeing.
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