Senior Debt Recovery Specialist

1 week ago


Liverpool, Liverpool, United Kingdom MERJE Full time
Job Description

Role Overview: We are seeking a skilled and motivated Enforcement Agent to join our team at MERJE, working from home/field in the West Midlands. The successful candidate will be a Trainee or Certificated Enforcement Agent, responsible for visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.

Key Responsibilities:

  • Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
  • Speaking with customers or neighbours to understand their situation and provide support.
  • Completing questionnaires and updating the system.
  • Taking control of goods and removing them if necessary.
  • Planning work schedules and visits to properties.

Requirements:

  • Strong interpersonal skills - the ability to stay calm and influence people to find the best solutions.
  • Trustworthy and honest - able to do the job to the highest standard, treating people with respect and dignity.
  • Balanced and fair - able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
  • Determined and disciplined - willing to go the extra mile to get the job done and be rewarded for results.
  • Resilient problem solver who can think on their feet.

Benefits:

  • Company car.
  • Fuel card and business expenses.
  • Flexible working hours.
  • Smart.
  • Company pension plan.
  • 28 days paid annual leave.
  • Full training and Certification to become a Certified Enforcement Agent.

This is an excellent opportunity to work for a market-leader in the debt recovery enforcement sector, with a focus on building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.



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