Senior Debt Recovery Specialist
1 week ago
Role Overview: We are seeking a skilled and motivated Enforcement Agent to join our team at MERJE, working from home/field in the West Midlands. The successful candidate will be a Trainee or Certificated Enforcement Agent, responsible for visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
Key Responsibilities:
- Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
- Speaking with customers or neighbours to understand their situation and provide support.
- Completing questionnaires and updating the system.
- Taking control of goods and removing them if necessary.
- Planning work schedules and visits to properties.
Requirements:
- Strong interpersonal skills - the ability to stay calm and influence people to find the best solutions.
- Trustworthy and honest - able to do the job to the highest standard, treating people with respect and dignity.
- Balanced and fair - able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
- Determined and disciplined - willing to go the extra mile to get the job done and be rewarded for results.
- Resilient problem solver who can think on their feet.
Benefits:
- Company car.
- Fuel card and business expenses.
- Flexible working hours.
- Smart.
- Company pension plan.
- 28 days paid annual leave.
- Full training and Certification to become a Certified Enforcement Agent.
This is an excellent opportunity to work for a market-leader in the debt recovery enforcement sector, with a focus on building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
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