Operations Coordinator

6 days ago

Brighouse, United Kingdom AVOVE LIMITED Full time
About the Role

This is a hybrid role based in our office 3 days a week, where you will work closely with the Planning Team Leader and a wider team of Planners to ensure work is coordinated and scheduled efficiently for our Field Operatives.

Key Responsibilities
  • Completing set productivity targets for planners
  • Planning a full schedule of works in line with the set targets
  • Keeping a track of Ops non-completions throughout the day and planning top-up work to meet the completion targets
  • Working closely with stores/supervisors in order to plan and complete jobs
  • Answering and resolving customer enquiries and demonstrating ownership of the problem
  • Answering incoming calls from Customer and Yorkshire Water in line with the contract SLAs
  • Building effective working relationships with the field operations
  • Undertaking ad-hoc projects as required by the Planning Team Leader
About You

This role is perfect for someone with good interpersonal skills and the ability to communicate effectively at all levels. You will be Client and Customer focussed with a drive to move forward and bring betterment in each task that you carry out. You will have good IT skills (particularly in Microsoft Word/Excel) along with strong administrative skills and an excellent knowledge of scheduling function.

What We Offer
  • A rewarding salary that is tailored to your skills and experience
  • We celebrate hard work and give recognition to our colleagues
  • A variety of flexible benefits that work for you, including 24 days holiday plus bank holidays, company pension scheme, life assurance, family friendly policies, a selection of lifestyle benefit options, financial wellbeing programme, and employee assistance program for health and wellbeing
  • Volunteering days in your community and charity matched giving
About Us

We design, build and maintain the UK's utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected.

We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward.

We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks and Scottish Water

We are an equal opportunities employer and welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations.

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