Customer Support Specialist

6 days ago


Newark on Trent, Nottinghamshire, United Kingdom Capital One - UK Full time
About the Role

We are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.

Key Responsibilities
  • Engage in effective and empathetic conversations with customers to understand their individual circumstances and agree on a suitable solution.
  • Utilize industry knowledge and Capital One policies to provide informed and supportive guidance to customers.
  • Remain customer-focused and prioritize their needs in every decision.
  • Support customers through challenging and sensitive situations, taking into account any vulnerabilities.
  • Signpost customers to additional support resources and use your judgment to determine the right outcome for each customer.
What We're Looking For
  • A natural problem solver with a focus on delivering exceptional customer outcomes.
  • Resilience and adaptability in a fast-paced environment.
  • A team player with integrity and a commitment to treating customers and colleagues with respect.
  • First-hand experience in the finance industry is desirable, but not essential.
  • Excellent communication and interpersonal skills.
What We Offer
  • A comprehensive training program to develop your skills and knowledge.
  • A competitive salary and benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
  • A dynamic and inclusive work environment with opportunities for career progression.
About Capital One

At Capital One, we're committed to creating a level playing field and fostering diverse and inclusive teams. We're proud to partner with organizations that share our values and are dedicated to promoting equality and inclusion.



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