Customer Success Consultant

3 weeks ago

Leeds, Leeds, United Kingdom LEAP Legal Software Full time

SOS is part of the LEAP group, a leading provider of legal business management software. With over 30 years of experience, our team of experts has developed software that enables law firms to do business more efficiently.

As a Customer Success Consultant, you will play a crucial role in ensuring our clients achieve their goals. You will leverage your knowledge of our systems to benefit our extensive client base of UK law firms and set them up for success throughout their client journey.

Key Responsibilities:

  • Understand client needs and objectives, identifying opportunities to align our software system with their business goals.
  • Conduct in-depth analysis of client requirements and objectives, gathering and relaying client feedback to internal teams.
  • Stay updated on industry trends, emerging technologies, and best practices, continuously enhancing your expertise to better serve clients.
  • Act as a client advocate within the decision-making process, providing insight to product management, sales, and marketing on what innovation and continuous improvement is needed in the user experience, product capabilities, and features.

Requirements:

  • Exhaustive knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to communicate workarounds simply and concisely.
  • Understanding of the law firm's culture and expectations.
  • Understanding of Solicitor's Account Rules.
  • Onsite training experience.
  • Strong interpersonal skills with the ability to build trust, establish rapport, and develop meaningful relationships with clients.
  • Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
  • Strong analytical and problem-solving skills to understand client needs, troubleshoot issues, and provide effective solutions.
  • Comfortable working with software systems and ability to quickly learn and understand complex software applications.
  • Proven track record of meeting or exceeding targets, driving client satisfaction, and fostering long-term client relationships.
  • Ability to thrive in a fast-paced, dynamic environment, adapt to changing priorities, and effectively manage multiple client relationships simultaneously.
  • Strong team player with the ability to collaborate cross-functionally and leverage internal resources to meet client needs.

Benefits:

  • Competitive salary and commission.
  • Excellent benefits package, including pension, private health insurance, life insurance, employee assistance program, PerkBox membership, and 25 days holiday.

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