Immersive Experience Troubleshooter

2 days ago


London, Greater London, United Kingdom Infinite Reality Full time

We are seeking a highly skilled Technical Support Specialist to join our Enterprise Solutions Team at Infinite Reality, a leading innovation company in digital media and ecommerce.

The successful candidate will have extensive experience in troubleshooting technical issues related to immersive experiences, ensuring that our clients receive exceptional service and support.

Key responsibilities will include coordinating internal solutions, working closely with tech and creative teams to resolve complex technical issues, and utilizing ITIL Foundation principles and practices to drive efficiency and effectiveness.

Additionally, you will be expected to possess strong knowledge of video/audio processing and delivery, encoding/trans-coding, AWS and GCP, Unity and Unreal engines, mobile apps (iOS and Android), backend (Firebase), addressables, and video chat (live kit).

As a bonus, experience with infrastructure as code tools such as Terraform, AWS CLI, GCloud CLI, and proficient use of Linux systems will be highly valued.



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